DMC not received from my university. What should I do?

Follow these steps in order: check the basics and DigiLocker, ask your college exam office, apply or track on the university portal, email the Examination Branch with the Registrar in CC, raise a grievance, escalate to the Registrar, Vice-Chancellor or Ombudsperson, and finally file an RTI if it is a public university.

How long should a university take to issue a DMC or degree?

In Haryana, the state Right to Service list for the Higher Education Department notifies the DMC within 30 days of result declaration and the original degree within 180 days of result declaration. Other states and universities have their own timelines, so check your university's notice. UGC has also reminded institutions that its degree regulations provide for degree award dates within 180 days of when students are expected to qualify.

Can I download my degree or marksheet online?

Possibly. If your university has uploaded your documents to DigiLocker (National Academic Depository), you can fetch them from the Issued Documents section of your DigiLocker account. Under the IT Act 2000 these digital documents are treated at par with the original, and UGC has asked institutions to accept them.

Who do I complain to if my university does not issue my degree?

Start with the Examination Branch and the university's student grievance portal. If it is not solved, write to the Registrar and Vice-Chancellor, then approach the university Ombudsperson. You can also file an RTI if the university is a public authority.

Is there a student grievance system I can use?

Yes. Under the UGC (Redressal of Grievances of Students) Regulations, 2023, higher education institutions must set up a Students' Grievance Redressal Committee and an online complaint portal, and universities appoint an Ombudsperson for cases that are not resolved.

Can I file an RTI for a pending DMC, degree or marksheet?

Yes, if the university or college is a public authority (for example a state or central public university). Ask the PIO for the current status of your application, which section holds it, and the reason for the delay. The PIO is expected to reply within 30 days, and you can file a first appeal if there is no reply.

Does RTI work for private universities?

Not automatically. RTI applies to public authorities, so a private university is covered only if it falls under that definition. If RTI does not apply, use the university's grievance system and the regulator.

What is the difference between a DMC, a provisional certificate and a degree?

A DMC (Detailed Marks Certificate) is the marksheet for a semester or year. A provisional certificate is a temporary document issued until the final degree is ready. The degree is the final certificate. A migration certificate is needed when you move to another university. Names can vary by university.

Is there a state-level process I can use?

Some states have a Right to Service law with fixed timelines for services. In Haryana, the Right to Service Act, 2014 has an Auto Appeal System (AAS): when a notified service crosses its time limit, an appeal is raised automatically. It goes to the First Grievance Redressal Authority and is auto-escalated to the second authority if there is no decision in 30 working days, and then to the Haryana Right to Service Commission. It applies only to services notified under the Act. See our Gurugram University DMC not received guide for the steps. Check whether your state has a similar law.

Where can I find the official DMC or degree procedure for MDU, KUK or CRSU?

Use each university's own website. MDU Rohtak has Results Branch and Controller of Examination pages and official application forms for a provisional or duplicate DMC and a duplicate degree. Kurukshetra University (KUK) has an online portal, csdocs.kuk.ac.in, to apply for transcripts, provisional certificates and re-issue of DMC or degree. CRSU Jind has a DMC/PDC application form on its Forms page. These pages change, so confirm the current steps on the official site before you apply.

What documents should I keep ready before I complain?

Keep your college ID card, university roll number and registration number, previous semester DMCs, result copy, any application receipt or reference number, screenshots of your emails and complaints, and Aadhaar if the university asks for it.

DMC, Degree or Provisional Certificate Not Received? What to Do (Any University in India, 2026)

By Abhishek Prasad · Last updated: 20 September 2026

⚡ Quick Answer: If your DMC (marksheet), degree, provisional certificate or migration certificate has not arrived, follow these 7 steps in order:

Check DigiLocker and make sure you have no pending dues.
Ask your college exam office.
Apply or track on the university portal.
Email the Examination Branch. Keep the Registrar in CC.
Raise a complaint on the student grievance portal.
Escalate to the Registrar, Vice-Chancellor or Ombudsperson.
File an RTI if it is a public university.

The steps are the same for every document. Rules and timelines differ by university and state. In Haryana (GU, MDU, KUK, CRSU)? See the official links for each university further down this page, and the Gurugram University DMC not received guide.

📌 Key Facts:

Try the college and university first, then escalate. Keep a record of everything.
Digital degrees and marksheets on DigiLocker (NAD) are treated at par with originals under the IT Act 2000
UGC rules (2023) require every higher education institution to have a student grievance committee and online complaint portal, with an Ombudsperson at university level
Public universities are public authorities under the RTI Act, and the PIO should reply within 30 days
In Haryana, the official Right to Service list sets 30 days for the DMC and 180 days for the original degree, counted from result declaration
Timelines and portals differ by university and state

DMC, Provisional, Degree and Migration Certificate: What Is the Difference?

Document	What it is
DMC (Detailed Marks Certificate)	The marksheet for a semester or year
Provisional Degree Certificate	A temporary certificate issued until the final degree is ready
Degree Certificate	The final certificate after you complete the course
Migration Certificate	Needed when you move to another university

Names can vary by university. The steps below work for all four.

Step 1 — Check the basics and DigiLocker

Check these things first. They are the most common reasons for a delay:

Your result for that semester or year is declared and not withheld
You have no pending fee, dues or backlog that blocks the document
Your name, roll number and date of birth match the university records
Your college has sent all the required records to the university

Then check DigiLocker. Sign in at digilocker.gov.in and look in Issued Documents for your university. If it has uploaded your DMC or degree, you can download it. Under the IT Act 2000, documents issued on DigiLocker (National Academic Depository) are treated at par with the original, and UGC has asked institutions to accept them. If your document is not there, go to Step 2.

Step 2 — Ask your college exam office

Go to your college exam office with your Roll Number and College ID. Ask if the DMC or degree has reached the college. Some universities send documents to the college first, and students are not always told.

Step 3 — Apply or track on the university portal

Open your university website and look for Result, Certificate request or Application status. If you already applied for the document, note your application number and track it. Keep the receipt. Try the university process first, before you escalate.

Step 4 — Email the Examination Branch

Send one email to the Examination Branch (or Controller of Examinations) and keep the Registrar in CC. You can find the official email addresses on the university website, usually under Contact or Examination. Attach your ID card and result copy, and use this sample:

Subject: Request for [DMC / Degree / Provisional Certificate] – Roll No. [your roll number] Respected Sir/Madam, I am [your name], Roll No. [roll number], Registration No. [registration number], [course], [session], [college name]. The result of [semester/year] was declared on [date], but I have not received my [DMC / Degree / Provisional Certificate] till today. Please issue it, or tell me the reason for the delay and what I need to do next. My application / grievance number is [number]. My mobile number is [number]. I have attached my college ID card and result copy. Thank you. [your name]

Keep a copy of every email and take screenshots.

Step 5 — Raise a complaint on the Student Grievance Portal

Look for Student Grievance on the university website. Under the UGC (Redressal of Grievances of Students) Regulations, 2023, higher education institutions must have a Students' Grievance Redressal Committee and an online complaint portal. Describe the problem in a few clear lines, add your roll number, and save the complaint number. Do not file the same complaint many times.

Step 6 — Escalate to the Registrar, Vice-Chancellor or Ombudsperson

If there is no reply, write to the Registrar and the Vice-Chancellor with your earlier complaint number. Under the UGC regulations, a grievance that the committee does not resolve in time can be referred to the university Ombudsperson. Some states also have a Right to Service law with fixed timelines. For example, see the official process for Haryana universities below.

Step 7 — File an RTI (public universities)

Public universities and government or aided colleges are public authorities under the RTI Act, 2005. Send an RTI application to the university's Public Information Officer (PIO). The PIO is expected to reply within 30 days, and you can file a first appeal if there is no reply. The fee and the way to apply (online or by post) differ by state. A private university is not covered automatically, so use the grievance route there.

Sample wording:

To, The Public Information Officer, [University name] Subject: Information about my [DMC / Degree / Provisional Certificate] application Under Section 6(1) of the RTI Act, 2005, please provide: (1) the current status of my application dated [date], (2) the section where it is presently held, (3) the reason for the delay, and (4) the date by which it will be issued.

Official Pages for Haryana Universities (GU, MDU, KUK, CRSU)

These are the official links we found on each university's own website. Most of them are for applying for a duplicate, re-issued or provisional document. If your document was never delivered after the result, use Steps 1 to 7 above along with these pages. Portals, forms and fees change, so always confirm the current process on the official site.

📱 Mobile users: Scroll the table horizontally

University	What the official website offers	Official links
Gurugram University (GU)	Grievance, email to the Exam Branch and the Auto Appeal (AAS) form for a pending DMC, Degree, Provisional Degree or Migration Certificate	Our GU step-by-step guide Official AAS form
MDU Rohtak	Results Branch and Controller of Examination pages for contacts. Official application forms for a Provisional/Duplicate/DMC Certificate and a Duplicate Degree. The forms need certification by a gazetted officer, first class magistrate, college principal or an MDU officer not below Assistant Registrar, and the prescribed fee. The forms on the site are from 2019, so ask the Results Branch for the current process.	Results Branch Controller of Examination Provisional/Duplicate/DMC form Duplicate Degree form MDU contact page
Kurukshetra University (KUK)	Online application for transcripts, provisional certificates and re-issue of DMC or degree. The fee is paid online by net banking.	csdocs.kuk.ac.in (online portal) KUK information page
CRSU Jind	Application form for a University Duplicate DMC, Degree or Provisional Certificate. Use a separate form for each certificate. The form needs an attested photograph, attested by the same officer who certifies the form. Helpdesk: 01681-241058, 01681-241069 (9 AM to 5 PM).	DMC/PDC form notice CRSU Forms page Examination Branch

✅ Haryana Auto Appeal System (AAS):

Under the Haryana Right to Service Act, 2014, an appeal is raised automatically when a notified service crosses its time limit. It goes to the First Grievance Redressal Authority. If there is no decision in 30 working days, it is auto-escalated to the Second Grievance Redressal Authority, and then to the Haryana Right to Service Commission. It works only for services notified under the Act, so check whether your university's service is covered. Official portals: Auto Appeal System and Antyodaya Saral.

Studying at another university?

Open your university's official website (usually ending in .ac.in) and look under Examination, Results or Student Services for the certificate, duplicate DMC or degree application. Also check the Notices page and the contact page of the Controller of Examinations. Then follow Steps 3 to 7 above.

🔴 Get the DMC first, then the Degree:

The degree is normally processed after the DMC. If your DMC is pending, resolve that first.

Official Process for Haryana State Universities (MDU, KUK, CRSU, Gurugram University)

All Haryana state universities come under the state's Right to Service (RTS) system. The Haryana Right To Service Commission's notified services list (Higher Education Department) includes these university services:

Issuance of DMC if not received by the student within 30 days from the declaration of result
Issuance of original degree if not received within 180 days from the declaration of result
Issue of provisional degree, degree certificate, migration certificate, transcripts and photocopy of answer sheets

The same list names the Controller of Examination or Deputy Registrar of the university as the designated officer, the Registrar as the first grievance authority and the Vice-Chancellor as the second grievance authority. Under the state's Auto Appeal System, an appeal is raised automatically when a notified service crosses its timeline. If the first authority does not decide within 30 working days, it moves to the second authority, and after another 30 working days to the RTS Commission (AAS manual). Appeals can also be filed on the Antyodaya Saral portal or helpline 0172-3968400, for example if you are unhappy with a final decision.

📱 Mobile users: Scroll the table horizontally

University	Official route (as published by the university)	Official links
Gurugram University (GU)	Grievance, email to the Exam Branch, then the university's own Auto Appeal (AAS) form after 30 days	Our step-by-step GU guide · GU AAS form
Maharshi Dayanand University (MDU), Rohtak	Write to the Result Branch for your course (table below). MDU also publishes an application form for a provisional, duplicate or DMC certificate. Grievances go through MDU's student grievance mechanism, and MDU links the UGC e-Samadhan portal. Registrar office phone: 01262-274640	COE branches · Forms · DMC/provisional form (PDF) · Student grievance mechanism · UGC e-Samadhan · RTI cell · Contact
Kurukshetra University (KUK)	Apply online for transcripts, provisional certificates and re-issue of DMC or degree, and pay the fee by net banking	KUK online documents portal · KUK re-issue page · Controller of Examinations
Chaudhary Ranbir Singh University (CRSU), Jind	Use the university's application form for a duplicate DMC, degree or provisional certificate (one form per certificate, photograph attested by the same officer who certifies the form). Phones: 01681-241058, 01681-241069	DMC/PDC form notice · Form (PDF) · Examination Branch · Contact

MDU Rohtak: which Result Branch should I write to?

MDU's Controller of Examinations lists the branches by course. Find your course and email that branch with your Roll No., Registration No. and the issue.

Your course	Branch	Email
B.A. / B.Sc. 1st and 2nd semester; M.A.; M.Com; MBA; MCA (2 year)	Result Branch-1	result1@mdurohtak.ac.in
B.A. / B.Sc. 3rd to 6th semester; B.Com; B.J.M.C.; Pharmacy; Law	Result Branch-2	result2@mdurohtak.ac.in
B.E. / B.Tech; BBA; B.H.M.C.T.; M.Tech	Result Branch-3	result3@mdurohtak.ac.in
BCA; M.Sc. (all); B.Ed; M.Ed; B.Voc / M.Voc	Result Branch-4	result4@mdurohtak.ac.in

Branch list as published on the MDU Controller of Examinations page (last modified 3 September 2026). Other courses are listed on the same page.

🔴 Another university?

Open your university's official website and look under Examination, Forms, Transcript / Duplicate DMC and Grievance. The steps above work everywhere. Only the portal, form and email addresses change. We have checked the official pages of the four universities above on 20 September 2026. Forms and emails can change, so always confirm on the official website.

FAQs

DMC not received from my university. What should I do? Follow these steps in order: check the basics and DigiLocker, ask your college exam office, apply or track on the university portal, email the Examination Branch with the Registrar in CC, raise a grievance, escalate to the Registrar, Vice-Chancellor or Ombudsperson, and finally file an RTI if it is a public university.
How long should a university take to issue a DMC or degree? In Haryana, the state Right to Service list for the Higher Education Department notifies the DMC within 30 days of result declaration and the original degree within 180 days of result declaration. Other states and universities have their own timelines, so check your university's notice. UGC has also reminded institutions that its degree regulations provide for degree award dates within 180 days of when students are expected to qualify.
Can I download my degree or marksheet online? Possibly. If your university has uploaded your documents to DigiLocker (National Academic Depository), you can fetch them from the Issued Documents section of your DigiLocker account. Under the IT Act 2000 these digital documents are treated at par with the original, and UGC has asked institutions to accept them.
Who do I complain to if my university does not issue my degree? Start with the Examination Branch and the university's student grievance portal. If it is not solved, write to the Registrar and Vice-Chancellor, then approach the university Ombudsperson. You can also file an RTI if the university is a public authority.
Is there a student grievance system I can use? Yes. Under the UGC (Redressal of Grievances of Students) Regulations, 2023, higher education institutions must set up a Students' Grievance Redressal Committee and an online complaint portal, and universities appoint an Ombudsperson for cases that are not resolved.
Can I file an RTI for a pending DMC, degree or marksheet? Yes, if the university or college is a public authority (for example a state or central public university). Ask the PIO for the current status of your application, which section holds it, and the reason for the delay. The PIO is expected to reply within 30 days, and you can file a first appeal if there is no reply.
Does RTI work for private universities? Not automatically. RTI applies to public authorities, so a private university is covered only if it falls under that definition. If RTI does not apply, use the university's grievance system and the regulator.
What is the difference between a DMC, a provisional certificate and a degree? A DMC (Detailed Marks Certificate) is the marksheet for a semester or year. A provisional certificate is a temporary document issued until the final degree is ready. The degree is the final certificate. A migration certificate is needed when you move to another university. Names can vary by university.
Is there a state-level process I can use? Some states have a Right to Service law with fixed timelines for services. In Haryana, the Right to Service Act, 2014 has an Auto Appeal System (AAS): when a notified service crosses its time limit, an appeal is raised automatically. It goes to the First Grievance Redressal Authority and is auto-escalated to the second authority if there is no decision in 30 working days, and then to the Haryana Right to Service Commission. It applies only to services notified under the Act. See our Gurugram University DMC not received guide for the steps. Check whether your state has a similar law.
Where can I find the official DMC or degree procedure for MDU, KUK or CRSU? Use each university's own website. MDU Rohtak has Results Branch and Controller of Examination pages and official application forms for a provisional or duplicate DMC and a duplicate degree. Kurukshetra University (KUK) has an online portal, csdocs.kuk.ac.in, to apply for transcripts, provisional certificates and re-issue of DMC or degree. CRSU Jind has a DMC/PDC application form on its Forms page. These pages change, so confirm the current steps on the official site before you apply.
What documents should I keep ready before I complain? Keep your college ID card, university roll number and registration number, previous semester DMCs, result copy, any application receipt or reference number, screenshots of your emails and complaints, and Aadhaar if the university asks for it.

Sources

✅ Still Stuck or Have a Question?

If this guide does not match your situation, reach out on the UniversityNotes Contact page and we will try to guide you.

📚 More DMC & Degree Help

Note: This guide gives general information for students in India. Portals, contacts and timelines change, so confirm everything on your university's official website.

Disclaimer: UniversityNotes is an independent educational website. It is not the official website of any university, UGC or any government body. This guide is for student guidance only. It is not legal advice, and rules and timelines may change. Please verify every step on your university's official website before you act.