Gurugram University DMC Not Received? Complete Guide to Get Your Pending DMC & Degree (2026)
⚡ Quick Answer: If your Gurugram University result is declared but your DMC (Detailed Marks Certificate) or Degree Certificate hasn't arrived, don't panic. The official path is: verify with your college → raise a grievance on the University Grievance Portal → send a formal email to the Exam Branch (Registrar CC'd) → fill the Auto Appeal (AAS) form on the university website if 30 days have passed, which registers your request under the RTS-linked system directly → if the service still isn't delivered on time, the system may automatically escalate it to the Registrar and, if needed, the Vice Chancellor.
- Degree Certificates are normally processed after your DMC (including final semester) is issued.
- If you file an Auto Appeal for the Degree while your DMC is still pending, the university's response can be that the degree cannot be issued because the DMC is pending — leaving your application unnecessarily stuck.
- Correct sequence: DMC issued → DMC collected → apply for Degree (if a separate service applies) → Auto Appeal only if the RTS time limit for the Degree service is exceeded.
Who Is This Guide For?
This guide is useful if you:
- Completed your course but haven't received your DMC.
- Received the result but not the original DMC/Degree.
- Need the DMC for further admission (e.g. MCA, higher studies), a job, or document verification.
- Have already waited more than 30 days after result declaration.
- Are facing delays from either the college or the university — check your college's status on the Merit List / admission records too if relevant.
Step 1 – Verify With Your College First
Before contacting the university directly:
- Visit your college's examination office in person.
- Ask whether your DMC has already arrived at the college.
- Carry your University Roll Number and College ID Card.
DMCs sometimes reach the college before students are informed — this step alone resolves many cases.
Step 2 – Raise a Grievance on the Gurugram University Portal
If the college confirms it hasn't arrived, raise a grievance on the official Gurugram University Grievance Portal.
While submitting, select Grievance Type "DMC Not Received" and include your name, University Roll Number, course, session, college name, mobile number and email address. Clearly state that your result is declared but the DMC has not been issued. Save the grievance number — you'll need it for every follow-up.
Step 3 – Official Examination Contact (Email)
If there's no response within a reasonable time, escalate by email to the official Examination Branch contacts.
| Purpose | Official Email |
|---|---|
| Examination Branch | exam@gurugramuniversity.ac.in |
| Controller of Examinations | coe@gurugramuniversity.ac.in |
| Administrative / Registrar matters | registrar@gurugramuniversity.ac.in |
| General Helpdesk | helpdesk@gurugramuniversity.ac.in |
- Full Name
- University Roll Number
- Course
- Session
- College Name
- Mobile Number
- Clear description of the issue
- Relevant supporting documents (if applicable)
⚠️ Disclaimer: The contact details above are the official Gurugram University email IDs available on the university's website at the time of writing. Verify the latest contact information on the official Gurugram University website before sending any communication, as these may change over time. Always keep copies of every email you send and screenshots of every grievance submission.
Step 4 – Apply Through the Gurugram University Auto Appeal (AAS) Form
If your DMC hasn't been received within 30 days of the result declaration, you're entitled to the service under the Haryana Right to Service Act. For Gurugram University, you apply for this directly on the university's own website — the Auto Appeal System (AAS) form at gurugramuniversity.ac.in/autoappeal/auto_appeal_form.php. This single submission is enough; you don't need to separately visit or apply on the Saral Haryana portal yourself.
Fill in your Roll Number, Course, Session, College and required documents on this form. The concerned department must process the request within the prescribed RTS time limit.
- You apply only once — on the Gurugram University AAS form. You don't need to separately register or apply on the Saral Haryana portal.
- Behind the scenes, your application is linked to the Saral Haryana RTS system, and if the deadline is missed, the status tracking and Auto Appeal escalation happen through Saral automatically — this is where "Appeal Submitted", "Interim Order Issued" etc. get updated.
- You may be able to check your appeal status on the Saral portal using the reference/appeal ID generated after submission, but no separate action is required there.
Step 5 – What Happens After You Submit the AAS Form
Once you submit the Auto Appeal form on the Gurugram University website, your application is registered and linked to the Saral Haryana RTS system in the backend — you don't need to do anything separately there. If the service is not delivered within the prescribed RTS timeline, the Haryana Auto Appeal System automatically escalates your case into a First Appeal on Saral, without any extra manual step from you.
Once the appeal is generated, it is forwarded to the First Grievance Redressal Authority (FGRA). For Gurugram University, the FGRA is generally the Registrar. The authority may issue hearing notices, seek document verification, or direct the concerned branch to take appropriate action. The status of your case — from application to appeal to resolution — is all tracked from the Saral portal, using the reference ID generated at submission.
| Authority | Role |
|---|---|
| First Grievance Redressal Authority (FGRA) | Registrar, Gurugram University |
| Second Grievance Redressal Authority | Vice Chancellor, Gurugram University |
Understanding Auto Appeal Status
| Status | What It Means |
|---|---|
| Application Submitted | Your original application has been received. |
| Appeal Submitted | The first appeal has been auto-registered after the RTS deadline passed. |
| Notice Issued for Hearing | You may receive a hearing notice from the Registrar's office. If you can't attend in person, follow the instructions in the notice — often a fresh email with documents is accepted. |
| Interim Order Issued | The authority has passed an order directing the concerned branch to take action. |
| Direction Issued | The Registrar has formally directed the Examination Branch to process the case. |
How to Fill the AAS Form – Field by Field
Here is exactly what the Gurugram University Auto Appeal form asks for, and how to fill each field:
- Only pass-out students are eligible to apply through the Auto Appeal System. The form first asks "Are you a Pass-out Student?" (Yes/No) — you must select Yes to proceed.
- The hard copy of your DMC, Provisional Certificate, or Degree Certificate must still be collected in person from the Results Branch of the university on working days — Auto Appeal only gets the document issued/processed, it doesn't post it to you.
- A copy of all your DMCs is required for the Migration Certificate service.
- Fees are applicable as per university norms, and your fee status updates within 24 hours of payment.
| Form Field | What to Enter |
|---|---|
| Are you a Pass-out Student? | Select Yes (required for Auto Appeal eligibility) |
| University Registration Number | Your GU registration number |
| Roll Number | Your university roll number |
| Phone | Active mobile number for updates |
| Student Name | Full name as per university records |
| Father Name | As per university records |
| Mother Name | As per university records |
| Programme | Select your exact course from the dropdown (e.g. Master of Computer Applications, Bachelor of Computer Applications, Bachelor of Arts (Pass Course), etc. — 90+ programmes listed) |
| Active email address — this is where status updates arrive | |
| Services Required | Select one: Migration Certificate / Provisional Degree / DMC Issue / Degree Issue |
| Attach Supporting Document | PDF only, max 5 MB. If you have multiple documents, merge them into a single PDF before uploading |
| Gender | Male / Female / Other |
| Specify Problem | Describe your issue in max 15 words — keep it short and specific (e.g. "6th Semester DMC not received despite result declared") |
| Fee | Enter the applicable fee if known; if you're unsure of the exact amount for your service, enter 0 — the university updates the correct fee status within 24 hours after submission |
This form is not limited to DMC alone — the same AAS form on the university website is equally valid for Degree Issue, Migration Certificate, and Provisional Degree requests, by simply choosing the matching option in "Services Required."
- DMC Issue — if your Detailed Marks Certificate (any semester) hasn't been issued.
- Degree Issue — only after your final DMC is already in hand; picking this while your DMC is still pending is the mistake covered in the alert box above.
- Provisional Degree — if your provisional marksheet/certificate hasn't been issued before the final degree is printed.
- Migration Certificate — if you're moving to another university and need to migrate out; remember a copy of all your DMCs is required.
Example Timeline: How the Process Plays Out
Below is a typical, anonymised timeline for a student who applied for the DMC-issuance RTS service and let the Auto Appeal System take its course — no names, roll numbers, or personal details:
- Application submitted for the "Issuance of DMC if not received within 30 days" RTS service.
- RTS deadline expired without the service being delivered.
- Auto Appeal generated automatically by the Haryana Auto Appeal System — no manual filing needed.
- Appeal forwarded to the Registrar (First Grievance Redressal Authority).
- Hearing notice issued by the Registrar's office.
- Required documents submitted by email in response to the notice.
- Interim Order passed, directing the Examination Branch to take action.
- Practical follow-up window of about a week given to the Examination Branch before a reminder email is justified.
- DMC issued once the Examination Branch completes the process.
This shows the process works, but it needs patience and consistent, documented follow-up rather than repeated fresh grievances.
Documents You'll Need
- College Identity Card
- University Roll Number
- Previous semester DMCs
- Result copy
- Aadhaar (if required)
- Any prior communication received from the university
Common Reasons for Delay
- DMC printing pending at the university
- Verification pending
- Result section processing delay
- College dispatch pending
- General administrative backlog
- Always communicate through official channels — portal and email, not phone-only.
- Keep copies of every email and screenshots of every grievance/appeal status.
- Check your Gmail Inbox and Spam folder regularly for university responses.
- Check the appeal status on the Saral portal every 2–3 days.
- Don't file multiple grievances for the same issue unless specifically advised — it can slow things down.
- Always quote your University Roll Number in every communication.
Frequently Asked Questions
- My result is declared but I have not received my DMC. What should I do? First verify with your college examination office. If unavailable there, raise a grievance on the Gurugram University Grievance Portal and follow up by email to the Exam Branch with the Registrar CC'd.
- Can I apply for RTS? Yes — if your DMC hasn't been received within 30 days after the result declaration, you can apply for the relevant Haryana RTS service.
- What happens after the Auto Appeal is filed? The Registrar reviews the appeal and may issue directions to the Examination Branch for necessary action. If unresolved, it escalates to the Vice Chancellor.
- Do I need to separately apply on the Saral portal if I use the university's AAS form? No. Submitting the Gurugram University Auto Appeal (AAS) form at autoappeal/auto_appeal_form.php is enough — your application is linked to the Saral Haryana RTS system in the backend, and status tracking plus the Auto Appeal escalation happen there automatically, without any separate action from you.
- Can I attend the Registrar's hearing online? If you can't attend physically, follow the instructions in the hearing notice — students are often permitted to respond by email with the required documents instead.
- Will my Degree Certificate also be delayed? Often yes — the Degree Certificate is normally processed after the DMC and other academic records are complete. If your DMC is pending, it's best to resolve that first before applying separately for the degree.
- What documents will I need throughout this process? College ID, University Roll Number, previous semester DMCs, result copy, and any prior communication received from the university.
- Who is eligible to use the Auto Appeal System (AAS) form? Only pass-out students. The form itself first asks "Are you a Pass-out Student?" — you must select Yes to proceed. Also note the hard copy of your DMC/Provisional/Degree Certificate still has to be collected in person from the Results Branch on working days.
- What details does the Auto Appeal form ask for? University Registration Number, Roll Number, Phone, Student Name, Father Name, Mother Name, Programme, Email, Services Required (Migration Certificate / Provisional Degree / DMC Issue / Degree Issue), a supporting PDF document (max 5 MB, merge multiple files into one), Gender, a 15-word problem description, and the applicable fee (enter 0 if you don't know the exact fee — status updates within 24 hours).
Note: This guide reflects the general official process for Gurugram University and Haryana RTS/Auto Appeal services as of 2026. Exact contacts, portals and timelines may change — always cross-check with the university's official website.